Driving ISS Excellence with People, Process, and Technology

J-Squared’s In-Service Support (ISS) capability thrives at the convergence of three key elements: people, process and technology. These building blocks, which have been the hallmark of our success worldwide, put us in a class of our own for the delivery of comprehensive ISS programs in North America.

ISS people, process and technology Venn diagram


Our ISS experts have been supporting customers for more than 25 years, from design engineering to product lifecycle management. They continually train to provide operational value for the ongoing availability and reliability of equipment.


Electrical Engineers icon
Electrical / Computer Engineers

LabView, C, Python, .NET, Intel Chipset, etc.

technical writers icon
Technical Writers / Designers

System documentation, GUI design, etc.

product lifecycle experts icon
Product Lifecycle Experts

PLM process design, process management in Oracle PLM tools

mechanical engineers icon
Mechanical Engineers

Industrial design, chassis design & configuration drawings, etc.

Engineering Technologists icon
Engineering Technologists

Specific H/W, cabling interfaces, PXI experience, etc.

Technology and Infrastructure

Our capabilities in ISS cover electronic (analog, digital, embedded, RF, etc.) systems diagnostics, failure analysis, and system performance recovery across a wide array of platforms. We execute from dedicated facilities equipped with state-of-the-art technology.

  • Multiple Facilities
  • Specialty Storage / Environmental Controls
  • Automated Labview Testing Procedures
  • Python, C, C++
Test Equipment
  • PXI Chassis
  • Development Chassis: VPX, CPCI, VME
  • Dataman Programmer
  • BGA Rework Station
  • Thermal Chambers


J-Squared is a process-driven organisation, with certified quality management systems, government approvals, trade and other compliance programs. We can be, and regularly are, audited on these structural elements to ensure we rigorously follow well-defined business processes.

quality standard certification logos


Transport Canada AMO 

571/573 #5000-16 

(FAA-145/8130-3 equivalent)

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The Components of J-Squared’s ISS Offering

Our flexible approach to customizing ISS programs to customers’ individual needs empowers you to tailor a program by selecting only the capabilities you need to incorporate into your ISS program.

Each of our individual program offerings has a wealth of detailed capabilities behind it. Please contact us to learn how a tailored ISS program could help you operate and sustain a range of platforms and systems operating in all domains across their lifespans.

Six Pillars of ISS diagram